Customer Relationship Management

At Shray Technologies Inc. we help businesses acquire insights into current market conditions and customer needs. We also build customer-centric solutions that enable our clients to build, retain, and enhance profitable relationships. We harness the CRM methodology to support the full project lifecycle from CRM assessment, blueprint, development, testing and go-live support.

Shray’s CRM focus is comprehensive and detail oriented. It includes helping you strategize to pinpoint quick wins, justifying CRM investments to prove value, selecting the right CRM solutions and approach, optimizing customer processes through adoption of best practices and supporting the CRM applications with a reduced TCO for your operations.

CRM Delivery Methodology

Our CRM Delivery Methodology and Tools spans from advisory services to on-going support and have been put together with decades of SAP CRM product and delivery expertise with the sole aim of speed and flexibility.

Our core competencies in the CRM space include:

  • CRM Sales including Field and Internet Sales (E-Commerce for B2B and B2C)
  • CRM Marketing, Campaign and Trade Promotion including Funds Management
  • CRM Service, including Field and Internet
  • CRM Interaction Center, using the recently
  • introduced SAP UI technology.
  • CRM Channel Management
  • CRM Planning and Analytics