Managed Services

Our mission is to give you more time to work on your mission.

Enterprise Application is the essential element of business that drives your company and can set the quality of your customer service ahead of the competition. While the value of your Enterprise Application is immeasurable, the cost and complexity of maintaining your infrastructure can strain employee and financial resources.

Shray Tech’s Managed Services have been helping our clients:

  • Manage IT costs and capital expenditures
  • Protect customer and business data
  • Expand / increase the effectiveness of their IT investment
  • Free up staff / management time to focus on critical business issues

Shray Tech’s capability powered by the on-site, off-site and offshore components enables customers through the Post-Go-Live stabilization and the maintenance phase. Shray Tech’s prescriptive delivery models adapt to the changing business needs over the stabilization life cycle, dynamically providing the right mix of workforce both on- and off-shore, enabling operational and cost effectiveness. Shray Tech leverages its vast experience from its ongoing consulting engagements to help the customers under the Managed service to move towards improved solutions, either through upgrades / enhancements or by adopting industry best practices.

Click Tabs for descriptions
  • Centralized Help Desk
  • Level 1 Support
  • Call Management Support
  • SLA Based Support Structure
  • Metrics Collection and Response Management