Application Operations – Provides day-to-day services, including application monitoring, performance testing, patching,application level access control, and data management with defined service-level objectives to ensure an application's health, performance, and functionality. Shray Tech has a flexible sourcing and delivery model - working at Shray Tech facilities or our client sites. Our scope includes application operations services from deployment to end-of-life outside of code support and maintenance.
Application Support and Maintenance – Provides support and maintenance of Shray Tech’s packaged or custom applications. Helping resolve incidents and problems associated with new and existing applications, our scope includes support and maintenance of application code from deployment to end-of-life. We transfer knowledge of application/support processes and document processes and provide ongoing application help-desk services for Level 2 support and Level 3 when associated with Shray Tech applications
Application Development – Provides application development skills in a managed service environment. As part of an Application Outsourcing contract, we help clients develop and enhance custom or packaged application software. We support all phases of the application-development life cycle, from requirements analysis to deployment, either with Shray Tech’s-optimized SDLC processes or by adapting to client processes and deliverables.